About this Privacy Policy
www.phproperty.com.au Pty Ltd (ABN 57 121 254 500) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, disclose, store and protect your personal information when you interact with us via our website www.phproperty.com.au and our related services.
What personal information we collect
We may collect the following types of personal information:
- Your name
- Email address
- Phone number
- Home address
- Property details and preferences
- IP address and device/browser information
- Cookies and tracking data
- Financial information (for deposits or payments where relevant)
How we collect your information
We collect personal information when you:
- Complete forms on our website (e.g., contact or enquiry forms)
- Sign up for newsletters or marketing updates
- Interact with us via third-party real estate websites
- Communicate with us by phone, email or in person
- Use our website, which uses cookies, tracking scripts (e.g., Google Analytics, Facebook Pixel), and other technologies for analytics and marketing
Why we collect your information
We collect, hold and use your information to:
- Contact you about your enquiries or requests
- Provide our real estate services
- Send you property updates and newsletters (with your consent)
- Conduct marketing activities, including retargeting ads
- Improve our website, products and services
- Meet legal and insurance obligations
How we store and protect your information
We store your information securely in our customer management systems, including:
- Agentbox
- PropertyMe
- Inspect Real Estate
- 2Apply
- Tapi (for maintenance requests)
Your data is accessible only to authorised staff. We take reasonable steps to safeguard your information from misuse, loss, unauthorised access, modification, or disclosure.
Who we share your information with
We may share your personal information with:
- Our CRM and property management providers (Agentbox, PropertyMe, Inspect Real Estate, 2Apply, Tapi)
- Payment gateways (if you make a payment)
- Email marketing platforms
- IT service providers, website hosting, and other contractors
- Google or Meta (Facebook) for advertising purposes
- Regulatory bodies or law enforcement, if required by law
We do not sell your personal information to third parties.
Cookies and tracking
Our website uses cookies, tracking pixels, and similar technologies to:
- Analyse website usage and performance
- Improve user experience
- Deliver targeted advertising
You can adjust your browser settings to refuse cookies or notify you when they are used.
Links to other websites
Our website contains links to third-party websites, including:
- Consumer Affairs Victoria for the Due Diligence Checklist
- 2Apply for rental applications
- Inspect Real Estate for booking inspections
- Tapi for maintenance requests
We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.
Accessing and correcting your personal information
You may request access to or correction of your personal information at any time by contacting us (see details below). We will respond within a reasonable timeframe.
Complaints
If you believe we have breached your privacy, please contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Children
We do not knowingly collect personal information from anyone under 18 years of age. If we become aware we have inadvertently collected such information, we will delete it.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
PH Property
Address: 29 Mundy Street, Bendigo VIC 3550
Phone: 03 5454 1999
Email: reception@phproperty.com.au
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.